Product
Solution
Resources
  • AI-Powered IVR

    "One Sentence, Instant Service"

    Deliver and understand natural language responses to and from customers.

  • AI-Powered QI

    “Account for Every Word”

    Providing powerful yet easy-to-deploy AI solution for quality inspection.

  • AI-Powered IVR

    "One Sentence, Instant Service"

    Deliver and understand natural language responses to and from customers.

  • AI-Powered QI

    “Account for Every Word”

    Providing powerful yet easy-to-deploy AI solution for quality inspection.

  • AI-Powered IVR

    "One Sentence, Instant Service"

    Deliver and understand natural language responses to and from customers.

  • AI-Powered QI

    “Account for Every Word”

    Providing powerful yet easy-to-deploy AI solution for quality inspection.

Our AI Solution

Tailored AI Solutions

Specifically designed platforms to elevate enterprises achieve greater goals like never before.

AI Capabilities

Customisable Solutions for Enterprise Needs

Seamlessly Integrating Advanced LLM Solutions into Your Business.

Highly adaptable AI tailored to your needs.

Significantly improves accuracy and performance.

Minimizes integration, tuning, and training efforts.

Easily import proprietary terms and phrases.

Rapidly establish quality inspection rules and diverse knowledge content.

Advanced Large Language Models (LLMs) analyze semantics and context effectively.

AI Enterprise Solution: IVR

Intelligent Voice Response

Enhance efficiency, security, and customer satisfaction.

  • Natural Interactivity

    Customers no longer need to use specific keywords for the system to understand.

    Advanced speech recognition

    Faster solution

    Convenient service

    With AI, the interactivity becomes natural making it easy for customers to get the help.

  • Prompt Assistance

    Reduce wait times with efficient call routing and instant responses.

    Instant responses to common queries

    24/7 availability

    A smartphone screen displays an ongoing customer service call, featuring an AI-powered assistant responding instantly. A distressed customer message appears, reporting a lost credit card. The interface highlights real-time AI support for quick and efficient assistance.
  • Live Call Transcription

    Keeping track of customer interactions is essential for quality assurance and training.

    AI-powered STT conversion

    Accurate transcription

    This feature not only aids in monitoring conversations but also provides valuable insights into customer needs and behaviors.

    A desktop screen displays the AUM User Interface, showcasing an AI-powered live call transcription system. The interface captures real-time speech-to-text (STT) conversion, accurately transcribing customer interactions for monitoring and insights.

    AUM User Interface

  • On-Premise Security

    Maintain controlled access to protect your organization from potential breaches.

    Secure data storage

    Controlled access

  • Customizable

    Tailor our Large Language Model (LLM) to meet your specific needs.

    Tailored language models

    Scalable solutions

  • Natural Interactivity

    Customers no longer need to use specific keywords for the system to understand.

    Advanced speech recognition

    Faster solution

    Convenient service

    With AI, the interactivity becomes natural making it easy for customers to get the help.

  • Prompt Assistance

    Reduce wait times with efficient call routing and instant responses.

    Instant responses to common queries

    24/7 availability

  • Live Call Transcription

    Keeping track of customer interactions is essential for quality assurance and training.

    AI-powered STT conversion

    Accurate transcription

    This feature not only aids in monitoring conversations but also provides valuable insights into customer needs and behaviors.

    AUM User Interface

  • On-Premise Security

    Maintain controlled access to protect your organization from potential breaches.

    Secure data storage

    Controlled access

  • Customizable

    Tailor our Large Language Model (LLM) to meet your specific needs.

    Tailored language models

    Scalable solutions

  • Natural Interactivity

    Customers no longer need to use specific keywords for the system to understand.

    Advanced speech recognition

    Faster solution

    Convenient service

    With AI, the interactivity becomes natural making it easy for customers to get the help.

  • Prompt Assistance

    Reduce wait times with efficient call routing and instant responses.

    Instant responses to common queries

    24/7 availability

  • Live Call Transcription

    Keeping track of customer interactions is essential for quality assurance and training.

    AI-powered STT conversion

    Accurate transcription

    This feature not only aids in monitoring conversations but also provides valuable insights into customer needs and behaviors.

    AUM User Interface

  • On-Premise Security

    Maintain controlled access to protect your organization from potential breaches.

    Secure data storage

    Controlled access

  • Customizable

    Tailor our Large Language Model (LLM) to meet your specific needs.

    Tailored language models

    Scalable solutions

  • Natural Interactivity

    Customers no longer need to use specific keywords for the system to understand.

    Advanced speech recognition

    Faster solution

    Convenient service

    With AI, the interactivity becomes natural making it easy for customers to get the help.

    A customer service representative wearing a headset assists a caller, with a happy client shown in an inset circle. The section highlights Natural Interactivity, emphasizing AI-powered speech recognition, faster solutions, and seamless service, making customer interactions more intuitive and efficient.
  • Live Call Transcription

    Keeping track of customer interactions is essential for quality assurance and training.

    AI-powered STT conversion

    Accurate transcription

    This feature not only aids in monitoring conversations but also provides valuable insights into customer needs and behaviors.

    A desktop screen displays the AUM User Interface, showcasing an AI-powered live call transcription system. The interface provides speech-to-text (STT) conversion and accurate transcription, enabling real-time conversation monitoring and valuable customer insights.

    AUM User Interface

  • Prompt Assistance

    Reduce wait times with efficient call routing and instant responses.

    Instant responses to common queries

    24/7 availability

    A desktop screen displays the AUM User Interface, showcasing an AI-powered live call transcription system. The interface provides speech-to-text (STT) conversion and accurate transcription, enabling real-time conversation monitoring and valuable customer insights.
  • On-Premise Security

    Maintain controlled access to protect your organization from potential breaches.

    Secure data storage

    Controlled access

    A hand interacts with a digital security interface, pressing a glowing lock icon on a circuit board, symbolizing secure data storage and controlled access. The visuals emphasize on-premise security, ensuring protection against potential breaches.
  • Customizable

    Tailor our Large Language Model (LLM) to meet your specific needs.

    Tailored language models

    Scalable solutions

    A glowing digital brain is interconnected with a neural network, symbolizing customizable large language models (LLMs). The visuals highlight tailored AI solutions and scalable adaptability to meet specific user needs.
  • Natural Interactivity

    Customers no longer need to use specific keywords for the system to understand.

    Advanced speech recognition

    Faster solution

    Convenient service

    With AI, the interactivity becomes natural making it easy for customers to get the help.

    A customer service representative wearing a headset assists a caller, with a happy client shown in an inset circle. The section highlights Natural Interactivity, emphasizing AI-powered speech recognition, faster solutions, and seamless service, making customer interactions more intuitive and efficient.
  • Live Call Transcription

    Keeping track of customer interactions is essential for quality assurance and training.

    AI-powered STT conversion

    Accurate transcription

    This feature not only aids in monitoring conversations but also provides valuable insights into customer needs and behaviors.

    A desktop screen displays the AUM User Interface, showcasing an AI-powered live call transcription system. The interface provides speech-to-text (STT) conversion and accurate transcription, enabling real-time conversation monitoring and valuable customer insights.

    AUM User Interface

  • Prompt Assistance

    Reduce wait times with efficient call routing and instant responses.

    Instant responses to common queries

    24/7 availability

    A desktop screen displays the AUM User Interface, showcasing an AI-powered live call transcription system. The interface provides speech-to-text (STT) conversion and accurate transcription, enabling real-time conversation monitoring and valuable customer insights.
  • On-Premise Security

    Maintain controlled access to protect your organization from potential breaches.

    Secure data storage

    Controlled access

    A hand interacts with a digital security interface, pressing a glowing lock icon on a circuit board, symbolizing secure data storage and controlled access. The visuals emphasize on-premise security, ensuring protection against potential breaches.
  • Customizable

    Tailor our Large Language Model (LLM) to meet your specific needs.

    Tailored language models

    Scalable solutions

    A glowing digital brain is interconnected with a neural network, symbolizing customizable large language models (LLMs). The visuals highlight tailored AI solutions and scalable adaptability to meet specific user needs.

Contact Sales

Discover your digital community. Contact our sales today and elevate your business to the next level.

Contact Sales

Discover your digital community. Contact our sales today and elevate your business to the next level.

Contact Sales

Discover your digital community. Contact our sales today and elevate your business to the next level.

AI Enterprise Solution: QI

AI Powered Quality Inspection

Providing powerful yet easy-to-deploy AI solution for quality inspection.

  • Efficient Assessment

    Elevating your customer service quality.

    Evaluate conversations instantly with customizable parameters

    Gain immediate insights

    Boost efficiency for rapid evaluation capabilities

    A desktop screen displays the ENQI User Interface, showcasing an AI-powered evaluation system. The interface provides continuous assessment, actionable insights, and operational efficiency improvements to enhance customer service quality.

    ENQI User Interface

  • Continuous Monitoring

    Achieve superior quality in your conversations leading up to better customer satisfaction.

    Ensure adherence to high standards

    Rapid service quality improvements

    Customer Satisfaction

  • Streamlined Quality Inspection

    Simplify your quality inspection process, increase accuracy

    Reduce labor-intensive processes

    Significantly increase inspection accuracy

    Minimize human errors

    A professional in a suit interacts with a digital interface displaying real-time analytics and quality inspection metrics on a laptop. The visuals emphasize AI-powered automation, enhancing inspection accuracy, reducing labor-intensive tasks, and minimizing human errors.
  • Faster Report Generation

    Generate detailed reports faster than ever, enabling quick insights and prompt decision-making for your business operations.

    Accelerate Your Reporting

    Unbiased Evaluations

    Manual Agent Processing…

    A laptop screen displays an AI-powered report generation interface with detailed analytics, charts, and evaluation scores. Overlaying text contrasts manual processing with automated data handling, emphasizing faster report creation and unbiased assessments.

    QI Data Processing…

  • AI-Powered Precision

    Leverage our AI’s ability to analyze semantics and context.

    No need for extensive keyword libraries

    Analyze semantics and context with high accuracy

    Quickly establish quality rules and knowledge content

    A glowing AI chip is embedded in a circuit board, symbolizing advanced AI-driven semantic and content analysis. The visuals highlight high-precision AI processing, eliminating the need for extensive keyword databases, and enabling rapid quality rule establishment.
  • Efficient Assessment

    Elevating your customer service quality.

    Evaluate conversations instantly with customizable parameters

    Gain immediate insights

    Boost efficiency for rapid evaluation capabilities

    ENQI User Interface

  • Continuous Monitoring

    Achieve superior quality in your conversations leading up to better customer satisfaction.

    Ensure adherence to high standards

    Rapid service quality improvements

    Customer Satisfaction

  • Streamlined Quality Inspection

    Simplify your quality inspection process, increase accuracy

    Reduce labor-intensive processes

    Significantly increase inspection accuracy

    Minimize human errors

  • Faster Report Generation

    Generate detailed reports faster than ever, enabling quick insights and prompt decision-making for your business operations.

    Accelerate Your Reporting

    Unbiased Evaluations

    Manual Agent Processing…

    QI Data Processing…

  • AI-Powered Precision

    Leverage our AI’s ability to analyze semantics and context.

    No need for extensive keyword libraries

    Analyze semantics and context with high accuracy

    Quickly establish quality rules and knowledge content

  • Efficient Assessment

    Elevating your customer service quality.

    Evaluate conversations instantly with customizable parameters

    Gain immediate insights

    Boost efficiency for rapid evaluation capabilities

    ENQI User Interface

  • Continuous Monitoring

    Achieve superior quality in your conversations leading up to better customer satisfaction.

    Ensure adherence to high standards

    Rapid service quality improvements

    Customer Satisfaction

  • Streamlined Quality Inspection

    Simplify your quality inspection process, increase accuracy

    Reduce labor-intensive processes

    Significantly increase inspection accuracy

    Minimize human errors

  • Faster Report Generation

    Generate detailed reports faster than ever, enabling quick insights and prompt decision-making for your business operations.

    Accelerate Your Reporting

    Unbiased Evaluations

    Manual Agent Processing…

    QI Data Processing…

  • AI-Powered Precision

    Leverage our AI’s ability to analyze semantics and context.

    No need for extensive keyword libraries

    Analyze semantics and context with high accuracy

    Quickly establish quality rules and knowledge content

Intelligent Customer Support

Revolutionize Customer Support with AI

Providing Seamless, Year-Round Support with Advanced AI Solutions.

Uninterrupted Service Hours

Ensure your customers always receive timely assistance with continuous, intelligent customer service.

Intelligent Customer Service

Let intelligent customer service handle basic issues, allowing human agents to focus on more complex problems.

Continual Learning

Build a robust support data repository, continuously updating client communication materials for comprehensive AI learning.

Unified Service Channels

Integrate websites, apps, and social media into a single platform for a seamless customer experience.

Customer Feedback Analysis

Improve service processes through customer feedback data analysis, enhancing customer satisfaction.

Intelligent Quality Inspection

Efficiently verify client communication materials with smart quality checks to ensure compliance with regulatory standards.

AI Enterprise Solution: AI Agent

Adaptive Listening, Intelligent Guidance

The system analyzes customer-service conversations and provides real-time guidance to improve service quality, value, and effectiveness.

AI Agent, Always by Your Side

The AI Agent is always available, applying collective knowledge to provide support:

Increase revenue

Improve customer satisfaction

Enhance operational efficiency

Scalable

A person holds a tablet displaying an AI interface against a blurred cityscape at night, symbolizing AI-driven real-time customer service guidance. The visuals highlight adaptive listening, intelligent support, and enhanced operational efficiency.
A person holds a tablet displaying an AI interface against a blurred cityscape at night, symbolizing AI-driven real-time customer service guidance. The visuals highlight adaptive listening, intelligent support, and enhanced operational efficiency.
A person holds a tablet displaying an AI interface against a blurred cityscape at night, symbolizing AI-driven real-time customer service guidance. The visuals highlight adaptive listening, intelligent support, and enhanced operational efficiency.

Empower Your Customer Care

An All-in-One Suite for Customer Needs

Octon AI’s comprehensive platform offers a suite of functionalities to address all your customer care needs.

A detailed system architecture diagram showcases Octon AI’s MMCC AI Customer Service Platform, integrating AI Quality Inspection, AI Agent, and AI IVR. It illustrates connections between customers, service platforms, AI models, and third-party integrations for seamless customer care management.
A detailed system architecture diagram showcases Octon AI’s MMCC AI Customer Service Platform, integrating AI Quality Inspection, AI Agent, and AI IVR. It illustrates connections between customers, service platforms, AI models, and third-party integrations for seamless customer care management.
A detailed system architecture diagram showcases Octon AI’s MMCC AI Customer Service Platform, integrating AI Quality Inspection, AI Agent, and AI IVR. It illustrates connections between customers, service platforms, AI models, and third-party integrations for seamless customer care management.

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Your Voice Our Priority, Reach Out Today.

Product

Solution

Resources

How can we help?

Contact Us

© 2024 Octon. All Rights Reserved.

Your Voice Our Priority, Reach Out Today.

Product

Solution

Resources

How can we help?

Contact Us

© 2024 Octon. All Rights Reserved.

Your Voice Our Priority, Reach Out Today.

Product

Solution

Resources

How can we help?

Contact Us

© 2024 Octon. All Rights Reserved.