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MMCC

Revolutionize your Customer Experiences

Revolutionizing Customer Service Today, Powered by AI for Tomorrow's Excellence.

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What is MMCC?

Taiwan #1 Customer Care Application

A complete solution for building a better relationship with your customers

Multi Tenancy

MMCC Management and Maintenance

Accelerate your customer care and deploy our solution flexibly.

MMCC Features

Contact Center Solution

Where Service Meets Satisfaction

iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart

MMCC Benefits

Empowering Connectivity

Our Commitment to Secure and Innovative Communication Solutions

Secure Platform

Intelligently routed the call back directly to the caller, without the need to dial any extension number.

Trusted Solution

Efficiently manages incoming calls by quickly routing them to available team members based on preset priorities.

Patented Innovation

Updates user lists by adding new connections, removing inactive ones, and categorizing based on department and position.

A complete solution for building a better relationship with your customers

MMCC Features

Contact Center Solution

Where Service Meets Satisfaction

iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iFax
Automatic Fax Functionality
Reduce specialist entry time
Improve service efficiency
Automatically load customer information
Seat Map
Idle
Idle
Idle
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iFax
Automatic Fax Functionality
Reduce specialist entry time
Improve service efficiency
Automatically load customer information
Seat Map
Idle
Idle
Idle
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iFax
Automatic Fax Functionality
Reduce specialist entry time
Improve service efficiency
Automatically load customer information
Seat Map
Idle
Idle
Idle
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iFax
Automatic Fax Functionality
Reduce specialist entry time
Improve service efficiency
Automatically load customer information
Seat Map
Idle
Idle
Idle
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform

Contact Sales

Discover your digital community. Contact our sales today and elevate your business to the next level.

Call us

MMCC Benefits

Why choose MMCC Customer Service System?

Why choose MMCC customer service system?

Innovative Technology and Services

IMS Ready

Cloud Ready

Comprehensive Open IP Standard Platform

Rich Experience, Trustworthy

25 Years of Experience

Local Development Team

Long-Term Supplier in the Financial Telecom Industry

Successful Cases

8 out of the top 15 Financial Holding Companies

Create super-staff

MMCC Achievement

Customer’s Achievement and Rewards

Driving Success for Our Prestigious Partnerships

MMCC Leading the Market Position in Taiwan

Serving

5M+

users daily

Connecting

200K+

calls everyday

Patented

50+

technology

Handled

90%

telecom carriers

GCCA Best Customer Experience Enterprise Award

December 1, 2022

We're leading in seamless banking, merging personalized video assistance with operational efficiency.

Learn More

Taishin Bank Sweeps 6 Awards in APSAA Awards

August 21, 2023

First Bank's smart customer service has enhanced its user-friendly features for an improved service experience.

Learn More

Octon and First Bank: Shaping Financial Technology Future

November 07, 2023

Taishin Bank and tech partners Octon were recognized for their innovative upgrade of the bank's CTI system.

Learn More

Customer Stories
After switching to the Octon platform from Avaya/Nortel, we cut staff costs by 20%, gained more customers, boosted our sales, and speed up processing.
First Bank
第一銀行
Customer Stories
After switching to our new customer service platform from Avaya, we've seen significant improvements. We're now assisting customers more efficiently and promptly, while also enhancing the smoothness of our support, sales, and engineering processes.
Homeplus
中嘉寬頻
Customer Stories
After switching to the Octon platform from Avaya/Nortel, we cut staff costs by 20%, gained more customers, boosted our sales, and speed up processing.
First Bank
第一銀行
Customer Stories
After switching to our new customer service platform from Avaya, we've seen significant improvements. We're now assisting customers more efficiently and promptly, while also enhancing the smoothness of our support, sales, and engineering processes.
Homeplus
中嘉寬頻
Customer Stories
After switching to the Octon platform from Avaya/Nortel, we cut staff costs by 20%, gained more customers, boosted our sales, and speed up processing.
First Bank
第一銀行
Customer Stories
After switching to our new customer service platform from Avaya, we've seen significant improvements. We're now assisting customers more efficiently and promptly, while also enhancing the smoothness of our support, sales, and engineering processes.
Homeplus
中嘉寬頻
Customer Stories
After switching to the Octon platform from Avaya/Nortel, we cut staff costs by 20%, gained more customers, boosted our sales, and speed up processing.
First Bank
第一銀行
Customer Stories
After switching to our new customer service platform from Avaya, we've seen significant improvements. We're now assisting customers more efficiently and promptly, while also enhancing the smoothness of our support, sales, and engineering processes.
Homeplus
中嘉寬頻

How can we help?

Products

By Use Case

Emergency Communication

Learn

Product

Solution

Resources

About us

Revolutionize your Customer Experiences

Taiwan #1 Customer Care Application

MMCC Management and Maintenance

Contact Center Solution

iFlow

Interactive Voice Response Intelligent Dynamic Voice Service

iRouter

Intelligent Routing and Assignment

iLogger

Record Management Inquiry

iCare

Customer Service Staff's Comprehensive Service On-Duty Interface.

iConsole

Customer Service Management features include Real-Time Monitoring and Historical Reports.

Empowering Connectivity

Secure Platform

Trusted Solution

Patented Innovation

MMCC Features

Contact Center Solution

Where Service Meets Satisfaction

iDialer

Automatic Outbound Dialing System

TM

Outbound Marketing

iFax

Automatic Fax Functionality

Seat Map

MMCC Report

Automatic Fax Functionality

Scheduling Management

Automatic Fax Functionality

Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.

Financial Recording

Financial recording (video) system for the sale of high-risk products

Email Management

Customer Service Email Management Platform

Customer Service Email Management Platform

Contact Sales

Why choose MMCC Customer Service System?

Innovative Technology and Services

Rich Experience, Trustworthy

Successful Cases

Customer’s Achievement and Rewards

GCCA Best Customer Experience Enterprise Award

Taishin Bank Sweeps 6 Awards in APSAA Awards

Octon and First Bank: Shaping Financial Technology Future

Customer Stories

After switching to the Octon platform from Avaya/Nortel, we cut staff costs by 20%, gained more customers, boosted our sales, and speed up processing.

First Bank

Customer Stories

After switching to our new customer service platform from Avaya, we've seen significant improvements. We're now assisting customers more efficiently and promptly, while also enhancing the smoothness of our support, sales, and engineering processes.

Homeplus