MMCC
Revolutionize your Customer Experiences
Revolutionizing Customer Service Today, Powered by AI for Tomorrow's Excellence.
What is MMCC?
Taiwan #1 Customer Care Application
A complete solution for building a better relationship with your customers
Multi Tenancy
MMCC Management and Maintenance
Accelerate your customer care and deploy our solution flexibly.
MMCC Features
Contact Center Solution
Where Service Meets Satisfaction
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
Customer Service Seat Map Traffic
Available
Moderate
High
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
Customer Service Seat Map Traffic
Available
Moderate
High
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
Customer Service Seat Map Traffic
Available
Moderate
High
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
Customer Service Seat Map Traffic
Available
Moderate
High
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
Customer Service Seat Map Traffic
Available
Moderate
High
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
Customer Service Seat Map Traffic
Available
Moderate
High
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
Customer Service Seat Map Traffic
Available
Moderate
High
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
Customer Service Seat Map Traffic
Available
Moderate
High
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
Customer Service Seat Map Traffic
Available
Moderate
High
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
Customer Service Seat Map Traffic
Available
Moderate
High
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
Customer Service Seat Map Traffic
Available
Moderate
High
iFlow
Interactive Voice Response Intelligent Dynamic Voice Service
Integration of Voice Response Content with Intelligent Chatbots
Dynamic Setting of Voice Options
iScript Editing Software
iRouter
Intelligent Routing and Assignment
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
iLogger
Record Management Inquiry
The system efficiently assigns different media skills with its advanced multimedia routing capabilities.
The system records and organizes phone conversations, making it easy to listen and check their conversation quality.
Call
Call On Record
Database
Data Stored
iCare
Customer Service Staff's Comprehensive Service On-Duty Interface.
Increase customer service staff job satisfaction: All customer service operations are performed on the same interface:
Enhancing customer service center efficiency by 30%.
Average operation time reduced by 30-60 seconds.
Outbound Marketing
Distributes Outbound Call List
Data Search Support
iConsole
Customer Service Management features include Real-Time Monitoring and Historical Reports.
Real-time monitoring and alert for agent status.
Real-time monitoring of routes and skills.
Provide various historical reports
On-duty seating chart
Customer Service Seat Map Traffic
Available
Moderate
High
MMCC Benefits
Empowering Connectivity
Our Commitment to Secure and Innovative Communication Solutions
01
Secure Platform
Intelligently routed the call back directly to the caller, without the need to dial any extension number.
02
Trusted Solution
Efficiently manages incoming calls by quickly routing them to available team members based on preset priorities.
03
Patented Innovation
Updates user lists by adding new connections, removing inactive ones, and categorizing based on department and position.
A complete solution for building a better relationship with your customers
MMCC Features
Contact Center Solution
Where Service Meets Satisfaction
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
iFax
Automatic Fax Functionality
Reduce specialist entry time
Improve service efficiency
Automatically load customer information
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
iFax
Automatic Fax Functionality
Reduce specialist entry time
Improve service efficiency
Automatically load customer information
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
iFax
Automatic Fax Functionality
Reduce specialist entry time
Improve service efficiency
Automatically load customer information
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
iFax
Automatic Fax Functionality
Reduce specialist entry time
Improve service efficiency
Automatically load customer information
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
iFax
Automatic Fax Functionality
Reduce specialist entry time
Improve service efficiency
Automatically load customer information
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
iFax
Automatic Fax Functionality
Reduce specialist entry time
Improve service efficiency
Automatically load customer information
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
iFax
Automatic Fax Functionality
Reduce specialist entry time
Improve service efficiency
Automatically load customer information
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
iFax
Automatic Fax Functionality
Reduce specialist entry time
Improve service efficiency
Automatically load customer information
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
iDialer
Automatic Outbound Dialing System
Broadcast voice messages.
Simple IVR for easy customer interaction
TM
Outbound Marketing
Web-based system for outbound marketing.
Supports dynamic list loading and field definition.
Simple IVR for easy customer interaction
MMCC Report
Automatic Fax Functionality
Automatic Loading of Customer Information
Reducing Agent Input Time
Improving Service Efficiency
Scheduling Management
Automatic Fax Functionality
Provide monthly manpower forecast daily reports based on actual call center conditions for scheduling in the new month.
Configure and track agent schedules
Automated scheduling by skill proficiency
Manage agent time off and overtime
Financial Recording
Financial recording (video) system for the sale of high-risk products
Configurable recording query
Provides a recording review mechanism
Provides the agent with a recording serial number
Employ voice, voiceprint, and face recognition to improve identity validation
Email Management
Customer Service Email Management Platform
Automated Skill Assignment Mechanism for Email Inquiries
Customer Service Email Management Platform
Contact Sales
Discover your digital community. Contact our sales today and elevate your business to the next level.
Contact Sales
Discover your digital community. Contact our sales today and elevate your business to the next level.
MMCC Benefits
Why choose MMCC Customer Service System?
Discover the best choice for customer service excellence.
Innovative Technology and Services
IMS Ready
Cloud Ready
Comprehensive Open IP Standard Platform
Rich Experience, Trustworthy
25 Years of Experience
Local Development Team
Long-Term Supplier in the Financial Telecom Industry
Successful Cases
8 out of the top 15 Financial Holding Companies
Create super-staff
MMCC Achievement
Customer’s Achievement and Rewards
Driving Success for Our Prestigious Partnerships
MMCC Leading the Market Position in Taiwan
Serving
5M+
users daily
Connecting
200K+
calls everyday
Patented
50+
technology
Handled
90%
telecom carriers
GCCA Best Customer Experience Enterprise Award
December 1, 2022
We're leading in seamless banking, merging personalized video assistance with operational efficiency.
Learn More
Taishin Bank Sweeps 6 Awards in APSAA Awards
August 21, 2023
First Bank's smart customer service has enhanced its user-friendly features for an improved service experience.
Learn More
Octon and First Bank: Shaping Financial Technology Future
November 07, 2023
Taishin Bank and tech partners Octon were recognized for their innovative upgrade of the bank's CTI system.
Learn More
Customer Stories
After switching to the Octon platform from Avaya/Nortel, we cut staff costs by 20%, gained more customers, boosted our sales, and speed up processing.
First Bank
第一銀行
